K9 Comfort and Accessories delivers Australia Wide. We use Australia Post regular parcel services. Costings is determined at the checkout.
Please note there can be instances when a product you have ordered is not in stock. If that is the case then you will be notifies and we will endeavour to have your order dispatched in a timely manner.
Dispatch and time frames
Orders placed before 12pm on any normal weekday will be dispatched on the same day – so long as the item is in stock and ready to be dispatched.
If an order is placed after 12pm, your order will be dispatched from our warehouse early the following day – again, if the item is in stock and ready to be dispatched.
How your order is shipped
We use Australia Post services to deliver your order so we deliver anywhere they do – this means delivery to your Post Office Box is absolutely fine!
During the checkout process there is a delivery instructions comment box if you have any special requests. Please note: not all requests will be able to be made, however we will attempt to ensure we provide the best service we can.
At checkout you can choose an ‘Authority to Leave’.
AUTHORITY TO LEAVE – THE CONVENIENCE OF DELIVERY IF YOU ARE NOT THERE
- Simply check the option for ‘Authority to Leave’ at checkout
- Enter any relevant delivery instructions in the comment field (eg. Please leave parcel on front porch)
- Be aware that if you live in certain housing (especially apartments) your parcel may not be left even if you request it. Australia Post reserve the right for their staff to not leave a package if they deem your property a risk to themselves or they believe the parcel is at risk of theft or damage. On the rare occasion that this occurs, if your package is being delivered via Australia Post you will be required to collect it from the designated Australia Post facility.
- When you choose this delivery option please also be aware that K9 Comfort and Accessories will not be able to offer any further assistance if your order is lost or subsequently goes missing after it has been deemed delivered by the carrier.